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Pipe Burst? What to Do in the First 10 Minutes

Last updated October 25, 2026

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The short answer

Shut off the Water Main

The first step is to find and close the main water shutoff valve. This is usually near the water meter, in a crawl space, or outside the house. Keep the location written down and easy to reach. Turning off the main stops the burst pipe from pumping more water into your home.

If you cannot find the valve, look for a lever or wheel handle. Turn it clockwise to close it. After closing, open a few cold faucets to relieve pressure and drain the pipes. This also helps you see when the water has stopped flowing.

Turn off Electricity in Affected Areas

Water and electricity are a dangerous mix. If water has reached any outlets, switches, or appliances, turn off the power at the breaker panel. If the panel is wet or you are unsure, step away and call an electrician. Do not touch anything electrical while standing in water.

For your safety, wear rubber boots or shoes if you must walk through water. If you feel unwell, see a doctor. Once the power is off, you can safely begin removing water and moving items.

  • Move furniture and rugs to a dry area
  • Lift electronics and small appliances off the floor
  • Place aluminum foil under furniture legs to prevent staining
  • Remove books and documents to a dry spot
  • Use towels or a mop to soak up standing water

Protect Valuables and Documents

Your priority is to save what cannot be replaced. Move photos, important papers, and valuables to a safe, dry place. If they are already wet, place them on a flat surface and let them air dry. Do not try to separate wet pages; let them dry first.

For furniture, remove cushions and place them outside or in a dry room. If you have a safe, open it to allow air circulation. The goal is to prevent further damage while you wait for help.

Document the Damage for Your Records

Take clear photos and videos of the burst pipe, the water level, and any damaged items. This helps when you talk to your insurance company. Do not throw away damaged items until you have documented them. Policies vary, and your insurer decides what is covered.

Write down the time the burst happened and when you shut off the water. Keep receipts for any supplies you buy, like towels or fans. This information can support your claim. Check your policy to understand your coverage and deadlines. Policies vary, and your insurer decides what is covered.

Call the Pros for Extraction

After you have stopped the water and protected your belongings, call the pros. They have the equipment to extract water, dry structures, and prevent mold. Acting quickly is important to reduce damage and health risks. The pros can also help with leak detection and moisture mapping.

While you wait, keep windows open for ventilation and run fans if it is safe. Do not use a regular vacuum to pick up water. The pros will handle the heavy work. For now, focus on safety and saving what you can.

Water damage does not wait

Every hour counts once water gets into floors and walls. One call starts the response.

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Frequently asked questions

How do I find the main water shutoff valve?

Look near the water meter, in a crawl space, or where the water line enters your home. It may be a lever or a wheel handle. If you cannot find it, ask a plumber or your local water utility. Keep the location written down for emergencies.

What if the burst pipe is in a wall or ceiling?

Shut off the water main immediately. Then turn off electricity to that area. Do not cut into walls yourself. Call the pros to locate the leak and extract water. They can also dry the structure to prevent mold.

Should I turn off the water heater?

If the water heater is affected by the burst or if you shut off the main water supply, turn off the water heater to prevent damage. Let it cool before draining. If unsure, call a plumber for guidance.

Call Now (214) 983-0952